| Client Support: Responsible for the IT service desk, help center, technical support, divisional support and many other user support issues for CCNY community. |
| |
Ext. |
For Urgent Situations |
E-mail |
Vernon Ballard
Director of Client Support
Services & Information
Security Officer |
5221 |
646-302-1176 |
vern@ccny.cuny.edu |
Dixon Ansong
Manager of Client
Services |
7011 |
718-839-0758 |
dansong@ccny.cuny.edu |
Mary Abud
Service Desk |
7012 |
|
mabud@ccny.cuny.edu |
Tanece Amin
Service Desk |
8333 |
917-374-3475 |
tamin@ccny.cuny.edu |
Patrick Flores
Administration-Tech
Support Specialist |
5064 |
917-692-9486 |
pflores@ccny.cuny.edu |
Tanichea Blackstock
Administration-Tech
Support Specialist |
6722 |
917-494-1913 |
tblackstock@ccny.cuny.edu |
Robert Hernandez
CWE- Computer Systems
Administrator |
212-925-6625 |
917-687-0225 |
robert@ccny.cuny.edu |
Wendell Freeman
EDM- Apple Support
Specialist |
7403 |
917-642-6191 |
skiter@ccny.cuny.edu |
Felix Rochet
Enrollment Management-
Tech Support |
7570 |
|
frochet@ccny.cuny.edu |
Alcides Chavez
GSOE- System &
User Support Tech |
7168 |
646-468-3166 |
alcides@ccny.cuny.edu |
Shaoquan Lin
Network Support
Specialist & GSOE-
Network and
Systems Support |
6762 |
347-236-6680 |
lin@ccny.cuny.edu |
Karl Li
Science- Network
Support Specialist |
7911 |
646-261-4821 |
karl@ccny.cuny.edu |
Howard Schneiderman
Sophie Davis-
Network Administrator |
6958 |
646-261-4675 |
howie@ccny.cuny.edu |
IT Service Desk:
Provides technical support
via phone and in-person
visits for e-mail, network,
internet, all Microsoft
products and equipment. |
7878 |
|
servicedesk@ccny.cuny.edu |
| Instructional Technology and Media Support Services: Provides audio-visual, and presentation resources and services, lab support, cITy TECH Center management and email support. |
| |
Ext. |
For Urgent Situations |
E-mail |
Curtis Rias
Sr. Director of Information
Technology and Media
Support Services |
7073 |
646-894-2836 |
curtis@ccny.cuny.edu |
Nana Abeyie
Information Technology
and Media Support
Services |
6899 |
347-723-3421 |
nana@ccny.cuny.edu |
Kent Eng
BlackBoard Administrator |
6524 |
646-261-3325 |
kent@ccny.cuny.edu |
| Infrastructure Support Services: Responsible for network infrastructure, user accounts, web/internet technical support, internet connectivity support, messaging and phones systems. |
| |
Ext. |
For Urgent Situations |
E-mail |
Youssef Elhajji
Director of Infrastructure |
7370 |
347-723-4467 |
youssef@ccny.cuny.edu |
Jonathan Zhao
Network Services |
7177 |
347-236-6819 |
jonathan@ccny.cuny.edu |
Brad Harbans
System Administrator |
6644 |
718-679-7457 |
brad@ccny.cuny.edu |
Phil Feng
Cabling |
6199 |
917-974-8292 |
pfeng@ccny.cuny.edu |
Kristopher Mui
Telecommunications
-Technician |
8888 |
917-881-8361 |
kmui@ccny.cuny.edu |
| Application Development Services: Responsible for software development, web applications, mainframe support (SIMS) and CUNYfirst. |
| |
Ext. |
For Urgent Situations |
E-mail |
Rodel Sena
Director of Application
Development Services |
6192 |
|
rodel@ccny.cuny.edu |
Annamma Abraham
Sr. Programmer |
8421 |
|
aabraham@ccny.cuny.edu |
Beth Schneiderman
Lyris/Web Support |
7083 |
|
beth@ccny.cuny.edu |
| IT Business Services: Responsible for managing budgets for all OIT units including processing purchase requisitions, handling temp services, and office operation. |
| |
Ext. |
For Urgent Situations |
E-mail |
Otto Marte
Sr. Directory of Business
Services |
6190 |
347-236-6843 |
marte@ccny.cuny.edu |
Karen Pratt
Administrative Assistant
to IT Business Services |
7009 |
|
kpratt@ccny.cuny.edu |
| Office of the Deputy Chief Information: Officer: Responsible for project management, operational management, supervision of all technology services. |
| |
Ext. |
For Urgent Situations |
E-mail |
Mark Kam
Deputy Chief
Information Officer |
7081 |
646-894-8521 |
mkam@ccny.cuny.edu |
Maria Rio
Administrative Assistant
to DCIO |
7165 |
|
mrio@ccny.cuny.edu |
| Office of Vice President and Chief Information Officer: Responsible for the strategic planning, implementation, and continued supervision of all technology projects at CCNY. |
| |
Ext. |
For Urgent Situations |
E-mail |
Praveen Panchal
Vice President of IT &
Chief Information Officer |
7775 |
917-295-1010 |
ppanchal@ccny.cuny.edu |
Ivette Rodriguez
Administrative
Assistant to VP |
8223 |
|
ivette@ccny.cuny.edu |
| |
