GENERAL DUTIES

I.T. Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE

IT Assistant

CAMPUS SPECIFIC INFORMATION

The City College of New York (CCNY) is one of 11 senior colleges of The City University of New York and the oldest institution among the CUNY colleges.

The IT Assistant will assist with coordinating the CCNY Blackboard, CUNY Portal and Blackboard Collaborate training to faculty, students, and Service Desk staff members under the supervision of the Services Desk Manager and/or Client Services manager. He/she will also be responsible to provide level 2 and 3 Blackboard technical support and troubleshooting Blackboard Collaborate issues. He/she will also be responsible to test and evaluate new Blackboard products such as Building Blocks, Mobile Learn, etc. to ensure that these products meet the college's requirements. He/she will work with other OIT teams where appropriate in providing resolution to all IT support issues. In this capacity he/she will also serve as a lead person for the streamline technology support center. The IT Assistant may also perform tier 2 & 3 desktop support to both Windows and Mac end-users. The position's responsibilities require independent analysis and great communication and problem solving skills. The position also requires interaction with upper management to enhance services provided by the OIT. The position's responsibilities require independent analysis, great communication, strong writing, and technical problem solving skills.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

MINIMUM QUALIFICATIONS

1. High School Diploma, G.E.D., or equivalent

2. A minimum of six months of full-time experience in a computer or technology-related position. Experience that is more than 20 hours per week and less than 35 hours per week may be counted at 50% of the requirement (i.e., two months of part time experience equal to one month full time experience)
 
3. Additional experience and/or education that can be met by ONE of the following: An additional three years and six months of full-time work experience in a computer or technology-related position; an Associate's degree plus 18 months of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution

4. Demonstrated English Language proficiency

5. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This title has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.