Frequently Asked Questions
Why can't I just use Interlibrary Loan service to request books from other CUNY libraries? CLICS is easier to use, and faster because you do it yourself by clicking on
Request. It also costs the libraries a lot less to fill book requests via CLICS.
Can I use CLICS from home?
Yes. You can search and Request from CUNY+ using any browser from any location. CUNY+ recognizes your home campus by your library barcode.
How long will it take to get my book?
That will depend on the day of the week and time of day you make your request. The book should arrive in about 48 hours, excluding weekends and holidays. Sometimes volume of requests and staff availability will make it take longer. Note that books requested from the Hunter Health Professions and the School of Social work libraries will require additional delivery time since they are first sent to the main Hunter Library.
What if the book I requested using CLICs is unavailable?
You will be notified if your request can't be filled by the library from which you requested it. You can try to request it again from another CUNY library.
What if none of the copies listed in CUNY+ is available?
If copies of an item are out on loan, you can put a hold on one of the borrowed copies. You will be notified when it becomes available. If all the listed copies are missing or are unavailable for other reasons, you can request it through your local Interlibrary Loan service. Check with your library's Interlibrary Loan policies and procedures for eligibility, etc.
